Return and Repair Warranties

 

30 Days Return Policy

 

 

30 days money return guarantee

Easysmart.com is proud to provide high quality products. If you are not satisfied with the performance quality of your product we will give your money back!

 

 

All returns must be sent out from the buyer within 30days of the delivery date. In order to return your product you must first speak with our sales team to see if we can resolve your issue. If we are not able to solve your problem you may request an RMA code, which includes a special returns address along with that authorization.

 

 

Any returns received without an RMA authorization, outside of 30 days from the original delivery date, or to the wrong address will not be refunded. Damaged equipment returned even with an RMA will be subject to a 20% restocking fee. Customers are responsible for shipping charges of the return delivery. Your order will be refunded upon receiving the product in its original packing. Please note that postage costs for the original order are not refundable.To process a return request please contact the sales team at david.y@easysmart.com or contact us.

 

 

If you have missing products in your shipment, once confirmed, we will be responsible for a refund for the products value or reship the missing products according to your instruction.

 

 

If you want to cancel an order before delivery from our warehouse, no fee will be charged.  If shipping has already been arranged, we can not hold or cancel the shipment.

 

 

 

 

1 Year Quality Warranty

 

 

1 year good quality warranty

If you have any quality problems before 30 days of the delivery daay return it to us for repair!

 

 

Before you return the product you must first speak to a member of our sales team to see if we can resolve your problem. If the sales team cannot diagnose or help you repair the product, you can request an RMA code. The RMA code includes a special return address along with that autorization.

 

 

All of the returned packages must include the RMA code. Customers are responsible for the return shipping costs. After we've received your package, our technical team will check the product very carefully and report the issue to you and provide a solution. After we've repaired your item we will ship it back via AirMail. We will pay the postage price of the rearranged shipment. 

 

 

If your products are passed 30 days of the delivery date and you want to a refund, we need to charge a 20% restocking fee. Original shipping cost is not refundable.

 

 

If you are sending you product for repair, you can send only part of the product to reduce the costs of shipping. If you want a refund on the returned product, please make sure the return package is in the original condition with the original packaging. If an accesory or the original item was lost during the process of your return, we will deduct the price of the lost item from the refund amount.

 

 

If your products are passed 1 year since delivery date, you may request a RMA code and return back it  for repair.  We will charge 20~50% repairing fee depending on the product conditions.  You are responsible for return postage and re-arrange shipment fees.

 

 

 

 

Lifetime Technical Supports

 

 

Easysmart.com is responsible for providing a lifetime of technical support to all of the customers. If you have any question about your products, please submit a message on the product question or directly contact us.

 

 

We are glad to hear your comments and suggestions about our products! Reviews are appreciated and accepted on all of the products.

 

 

 

 

Disclaimers Notice

 

 

Smart technology products change pretty fast and we will update the website as soon as possible to apply these updates. Some delays may occur and will result in the product information including images, weight, and specifications might be outdated.

 

 

Please always follow the user's manual to operate our products.  If your shipment did not include a manual, please contact our sales team and request one. Warranty and return policies will be voided if the product is in any of the following conditions:

 

 

1) You opened the product or changed the software of it without our formal authorization.

2) You used a non-original power suppy without consulting our sales team and resulted in circuit damages.

3) Damages caused by misusing the product.